Refund policy

⏳ Eligibility Period

Return or exchange requests must be made within 7 days of delivery
Requests after 7 days will NOT be accepted under any circumstances

✅ Conditions for Acceptance

Product must be completely unused, unworn, unwashed
Original packaging, tags, labels, and invoice must be intact
Product must be in resalable condition
Proof of purchase is mandatory

❌ Non-Returnable / Non-Exchangeable Items

Sale, discounted, or promotional items
Items damaged due to misuse, negligence, or mishandling
Items without original packaging or tags
Personal care items (if applicable)
Color/size difference due to screen resolution or lighting will not be considered a defect

🚚 Shipping & Handling

Return shipping charges are strictly the customer’s responsibility
Original delivery charges are non-refundable
aghajaan.com will not be responsible for lost return parcels

🔁 Exchange / Refund Decision

All returns are subject to inspection and approval
aghajaan.com reserves the final right to approve or reject any return or exchange
Approved cases will be offered exchange or store credit only
Cash refunds are NOT provided

⚠️ Damaged / Incorrect Items

Must be reported within 24 hours of delivery
Unboxing video is mandatory for any damage or missing item claim
Claims without video proof will be rejected

📞 Contact for Requests

WhatsApp: +923277867806
Website: www.aghajaan.com